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The AlcoSense Warranty Policy will only cover parts defective in material and/or workmanship.
Defects that have resulted from the following causes are not covered by warranty:
Items that are under warranty and deemed faulty by AlcoSense will be repaired or replaced then shipped at no charge.
All costs associated with transporting or sending goods to AlcoSense will be incurred by the sender.
Should the customer receive any product that is faulty or dead on arrival, the customer must contact AlcoSense within 14 days to discuss how to send the product back for replacement.
No product return will be accepted without an Return Authorisation (RA) number.
Items found not to be faulty or found to have been misused may incur a minimum labour cost ($45) and freight cost to send the items/goods back to the customer.
If you agree to the Warranty Policy, you can register your AlcoSense Warranty on My Andatech, the central location for all Andatech products. On My Andatech, you can keep track of your products, submit support requests and book in your calibrations. You can also upload your proof of purchase to your product registration for future reference.
Contact us on 1300 800 200 or email firstname.lastname@example.org.
Provide details on the product you have and the issues you are having so that we can solve the issue for you over the phone, or authorise an RA if it needs to be returned to us.
Please keep a copy of your proof of purchase for all future warranty purposes, or upload it to your My Andatech account for future reference.